我正在尝试使用名为pyotrs的python库登录OTRS服务器。当我尝试运行下面的代码时
from pyotrs import Client
client = Client("https://dev-otrs.samp.net", "myuser", "12345")
t = client.session_create()
我收到的问题类似于证书验证失败。下面给出了日志
Traceback (most recent call last):
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/contrib/pyopenssl.py", line 485, in wrap_socket
cnx.do_handshake()
File "/usr/local/lib/python3.6/dist-packages/OpenSSL/SSL.py", line 1915, in do_handshake
self._raise_ssl_error(self._ssl, result)
File "/usr/local/lib/python3.6/dist-packages/OpenSSL/SSL.py", line 1647, in _raise_ssl_error
_raise_current_error()
File "/usr/local/lib/python3.6/dist-packages/OpenSSL/_util.py", line 54, in exception_from_error_queue
raise exception_type(errors)
OpenSSL.SSL.Error: [('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 672, in urlopen
chunked=chunked,
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 376, in _make_request
self._validate_conn(conn)
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 994, in _validate_conn
conn.connect()
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/connection.py", line 394, in connect
ssl_context=context,
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/util/ssl_.py", line 370, in ssl_wrap_socket
return context.wrap_socket(sock, server_hostname=server_hostname)
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/contrib/pyopenssl.py", line 491, in wrap_socket
raise ssl.SSLError("bad handshake: %r" % e)
ssl.SSLError: ("bad handshake: Error([('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')],)",)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/home/myname/.local/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
timeout=timeout
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 720, in urlopen
method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]
File "/home/myname/.local/lib/python3.6/site-packages/urllib3/util/retry.py", line 436, in increment
raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='dev-otrs.samp.net', port=443): Max retries exceeded with url: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Session (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')],)",),))
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.6/dist-packages/pyotrs/lib.py", line 1897, in _send_request
auth=self.auth)
File "/home/myname/.local/lib/python3.6/site-packages/requests/api.py", line 60, in request
return session.request(method=method, url=url, **kwargs)
File "/home/myname/.local/lib/python3.6/site-packages/requests/sessions.py", line 533, in request
resp = self.send(prep, **send_kwargs)
File "/home/myname/.local/lib/python3.6/site-packages/requests/sessions.py", line 646, in send
r = adapter.send(request, **kwargs)
File "/home/myname/.local/lib/python3.6/site-packages/requests/adapters.py", line 514, in send
raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='dev-otrs.samp.net', port=443): Max retries exceeded with url: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Session (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')],)",),))
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "otrs_test.py", line 8, in <module>
t = client.session_create()
File "/usr/local/lib/python3.6/dist-packages/pyotrs/lib.py", line 1023, in session_create
if not self._parse_and_validate_response(self._send_request(payload)):
File "/usr/local/lib/python3.6/dist-packages/pyotrs/lib.py", line 1906, in _send_request
"Error with http communication: {0}".format(err))
pyotrs.lib.HTTPError: Failed to access OTRS. Check Hostname, Proxy, SSL Certificate!
Error with http communication: HTTPSConnectionPool(host='dev-otrs.samp.net', port=443): Max retries exceeded with url: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Session (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'tls_process_server_certificate', 'certificate verify failed')],)",),))
我尝试使用http和https都会得到相同的结果。为什么会出现此错误以及如何解决它。提前谢谢
client=client(baseurl=“localhost”,username=“name”,password=“pwd”,https\u verify=False)
使用https\u verify as false将起作用
实际上,OTRS对PYOTRS有以下论点:
“”“PyOTRS客户端类-包括会话处理
你可以利用它来解决问题
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